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Refund policy
Refund & Return Policy
Last updated: August 31, 2026
At KENDOA, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we are here to help.
Please read the following policy carefully before requesting a return or refund.
1. Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
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Be unused and in its original condition;
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Be in the original packaging, when applicable;
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Include all original accessories, parts, manuals, and documentation, when applicable;
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Not show signs of damage caused by misuse, improper handling, or normal wear and tear.
Certain products may be excluded from our return policy due to their nature. Any applicable exclusions will be clearly stated on the product page before purchase.
2. How to Request a Return
To request a return, please contact our Customer Support team at:
Please include:
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Your full name;
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Order number;
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Product name;
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Reason for the return;
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Photos or videos of the product, if the item is damaged, defective, incorrect, or significantly different from the product description.
Our Customer Support team will review your request and provide return instructions if your request is approved.
Please do not send a product back before receiving return instructions from KENDOA.
Returns sent without prior authorization may not be accepted.
3. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, incorrect, or significantly different from what was ordered, please contact us as soon as possible at:
Please provide your order number and clear photos or videos showing the issue.
After reviewing the situation, KENDOA may offer one of the following solutions, depending on the circumstances:
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A replacement at no additional cost;
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A full refund;
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A partial refund, when appropriate.
If the issue was caused by an error on our part or the item arrived damaged or defective, KENDOA will provide appropriate instructions regarding the return and associated return shipping costs.
4. Change of Mind / Unwanted Items
If you simply changed your mind or no longer want the product, you may request a return within the applicable return window, provided the item meets our return eligibility requirements.
Unless the return is due to an error by KENDOA, a defective product, or damage that occurred during shipping, the customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is the result of an error on our part.
5. Non-Returnable Items
Certain products may not be eligible for return, including products that:
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Have been used or worn;
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Are damaged after delivery due to customer misuse;
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Are missing original packaging or essential components;
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Are personalized or made specifically for the customer;
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Are marked as "Final Sale" or "Non-Returnable" on the product page;
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Cannot reasonably be returned for health, safety, or hygiene reasons, when applicable.
Any applicable non-returnable conditions will be disclosed before purchase.
6. Return Shipping
If a return is approved because of a customer preference or change of mind, the customer is responsible for the return shipping cost.
If the return is due to an error by KENDOA, a defective product, or an item damaged during shipping, KENDOA will provide appropriate instructions regarding return shipping.
The original shipping charge is generally non-refundable unless otherwise required by applicable law.
7. Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If your return is approved, the refund will be issued to the original payment method used for the purchase, unless otherwise agreed or required by applicable law.
Please allow your payment provider or financial institution additional processing time for the refunded amount to appear in your account.
The time required for a refund to appear may vary depending on your bank, credit card company, payment provider, and location.
8. Partial Refunds
In certain circumstances, KENDOA may issue a partial refund when:
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An item has minor cosmetic damage that does not affect its functionality;
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A product is missing a non-essential component;
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The customer agrees to keep an item with a disclosed issue;
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Another circumstance reasonably justifies a partial refund.
Any partial refund will be discussed with the customer before being processed.
9. Late or Missing Refunds
If you have been approved for a refund but have not received it, please first check your bank account or credit card statement.
You may also contact your payment provider or credit card company, as processing times may vary.
If you still have not received your refund, please contact us at:
We will be happy to assist you.
10. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to cancel the order before it is processed or shipped.
Once an order has been shipped, it may no longer be possible to cancel it. In that situation, the customer may need to follow the return procedure described in this policy.
If KENDOA cannot fulfill an order within the timeframe represented at the time of purchase, or if an unexpected shipping delay occurs, we will communicate with the customer and provide the options available under applicable law.
11. Exchanges
At this time, KENDOA generally handles returns and replacements rather than direct exchanges.
If you received a defective, damaged, or incorrect item, please contact us at:
We will determine the most appropriate solution for your situation.
12. Refunds for Undeliverable or Lost Orders
If an order is confirmed as lost in transit or cannot be delivered due to an issue attributable to the carrier or KENDOA, we will work with the customer to determine an appropriate resolution.
Depending on the circumstances, this may include:
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A replacement shipment; or
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A refund.
If an order is returned to the sender because the customer provided an incorrect or incomplete shipping address, additional shipping costs may apply before a replacement can be sent.
13. Important Notice About Product-Specific Policies
Some products may have return or refund conditions that differ from this general policy due to their nature.
When applicable, product-specific return conditions will be clearly displayed on the relevant product page before purchase.
14. Contact Us
If you have any questions about our Refund & Return Policy, please contact us:
KENDOA Customer Support
Email: supportkendoa@gmail.com
Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM
We aim to respond to customer inquiries as soon as reasonably possible during our business hours.
15. Changes to This Policy
KENDOA reserves the right to update or modify this Refund & Return Policy from time to time.
Any changes will be posted on this page with an updated "Last updated" date.
KENDOA
Modern Essentials for Everyday Living.