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Shipping policy
Shipping Policy
Last updated: August 31, 2026
At KENDOA, we are committed to providing a simple, reliable, and transparent shipping experience.
This Shipping Policy explains how we process and deliver orders placed through ShopKendoa.com.
1. Shipping Destinations
KENDOA currently ships to addresses within the United States, subject to product availability and shipping restrictions.
Some locations, including certain remote areas, U.S. territories, or restricted destinations, may have limited shipping availability.
If we are unable to ship your order to the address provided, we will contact you and provide an appropriate solution.
2. Order Processing
Orders are generally processed within:
1–3 BUSINESS DAYS
Orders are processed Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or holidays will generally begin processing on the next business day.
Please note that processing time is separate from shipping transit time.
3. Shipping Times
Estimated delivery time after your order has been shipped:
5–10 business days
Delivery estimates are provided for informational purposes and are not guaranteed unless expressly stated otherwise.
Actual delivery times may vary depending on:
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Shipping destination;
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Carrier performance;
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Weather conditions;
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Holidays;
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Customs or regulatory procedures, when applicable;
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Unexpected transportation delays;
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Other circumstances outside our reasonable control.
4. Shipping Costs
Shipping costs are calculated and displayed at checkout based on factors such as:
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Shipping destination;
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Order size;
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Product weight and dimensions;
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Available shipping method.
When applicable, KENDOA may offer promotional or free shipping.
Any applicable shipping charges will be clearly displayed before the order is completed.
5. Free Shipping
KENDOA may offer free standard shipping on qualifying orders.
When available, the minimum purchase amount and applicable conditions will be clearly displayed on the website or during checkout.
Example:
FREE STANDARD SHIPPING ON ORDERS OVER $50
Promotional shipping offers may be modified or discontinued at any time, subject to applicable law.
6. Tracking Information
Once your order has been shipped, you may receive a shipping confirmation email containing tracking information when available.
Tracking information may take some time to become active after the package has been handed over to the carrier.
You can also contact us at:
if you need assistance locating your order.
7. Delayed Orders
Although we work with our fulfillment and shipping partners to provide reliable delivery, delays can occasionally occur.
Possible causes include:
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Carrier delays;
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Severe weather;
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Holidays;
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Transportation disruptions;
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High shipping volumes;
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Incorrect or incomplete address information;
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Other circumstances beyond our reasonable control.
If your order is significantly delayed, please contact us at:
We will review the shipment status and work with you to determine the appropriate next step.
8. Lost or Missing Packages
If your tracking information indicates that your package was delivered but you cannot locate it, please:
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Check around your delivery location;
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Check with household members, neighbors, or building management when applicable;
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Contact the shipping carrier;
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Contact KENDOA Customer Support.
Please contact us at:
and provide your order number.
We will make reasonable efforts to assist you in locating the package.
9. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order has not yet shipped and you notice an incorrect address, contact us immediately at:
We will make reasonable efforts to update the shipping information before the order is shipped.
Once an order has been shipped, we may be unable to change the delivery address.
If a package is returned to KENDOA or our fulfillment partner because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the customer requests a replacement shipment.
10. Damaged Packages
If your package arrives visibly damaged, please take photographs of the package and product before disposing of any packaging materials.
Contact us as soon as possible at:
Please include:
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Order number;
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Photos of the package;
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Photos of the damaged product;
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A brief description of the issue.
We will review the situation and determine the appropriate resolution in accordance with our Refund & Return Policy.
11. Wrong Item Received
If you receive an item that is different from what you ordered, please contact us at:
Please provide your order number and photographs of the item received.
If the error is confirmed to be on our part, we will work with you to provide an appropriate resolution.
12. Multiple Items in One Order
Depending on product availability, fulfillment location, inventory, and shipping logistics, items from the same order may occasionally be shipped separately.
If this occurs, you may receive more than one tracking number or delivery.
You will not be charged additional shipping fees solely because an order is shipped in multiple packages unless otherwise disclosed at checkout.
13. Shipping Restrictions
Certain products may have shipping restrictions due to their size, nature, destination, carrier requirements, or applicable laws and regulations.
Any applicable restrictions will be communicated to customers when reasonably possible.
14. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to cancel your order before it enters processing or shipment.
Once an order has been shipped, cancellation may no longer be possible.
In that case, you may need to follow our Return & Refund Policy.
15. Delivery Estimates and Unexpected Delays
Delivery estimates displayed on our website are based on information reasonably available to KENDOA at the time of purchase.
KENDOA is not responsible for delays caused by circumstances outside our reasonable control.
However, when required by applicable law, KENDOA will provide customers with appropriate notice and options regarding significant shipping delays.
16. International Shipping
At this time, KENDOA's standard shipping service is intended primarily for customers located within the United States.
If international shipping becomes available, additional shipping charges, delivery times, customs requirements, duties, taxes, and restrictions may apply.
International shipping terms will be updated on this page before such services are offered.
17. Contact Us
If you have questions regarding shipping or your order, please contact:
KENDOA Customer Support
Email:
Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM
Please include your order number whenever contacting us about an existing order.
We will do our best to respond as soon as reasonably possible during our business hours.
KENDOA
Modern Essentials for Everyday Living.