Terms of service

Terms of Service

Last updated: August 31, 2026

Welcome to KENDOA.

These Terms of Service ("Terms") govern your access to and use of the KENDOA website, ShopKendoa.com, and your purchase of products through our online store.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. About KENDOA

Business Name: KENDOA

Website: ShopKendoa.com

Customer Support Email: supportkendoa@gmail.com

Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM

2. Eligibility

By using this website, you represent that you are legally capable of entering into a binding agreement under applicable law.

If you are purchasing products on behalf of another person or organization, you represent that you have the authority to do so.

3. Website Use

You agree to use the KENDOA website only for lawful purposes.

You may not use our website to:

  • Violate any applicable law or regulation;

  • Commit fraud or engage in fraudulent activity;

  • Attempt to gain unauthorized access to our systems;

  • Interfere with the operation or security of the website;

  • Introduce malicious software or harmful code;

  • Collect or misuse information belonging to other customers;

  • Impersonate another person or entity;

  • Use automated systems to access or scrape the website in a manner that is not authorized;

  • Engage in any activity that could damage KENDOA or its customers.

We reserve the right to restrict or terminate access to the website when reasonably necessary to protect our business, customers, systems, or legal rights.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, availability, and other information displayed on our website are accurate.

However, we do not guarantee that all information will always be complete, current, accurate, or error-free.

Product images are provided for illustrative purposes. Actual products may vary slightly due to manufacturing differences, lighting, screen settings, packaging changes, or product updates.

KENDOA reserves the right to:

  • Modify product descriptions;

  • Update product specifications;

  • Change product prices;

  • Limit product quantities;

  • Discontinue products;

  • Correct errors;

  • Change product availability.

Any changes will not affect orders that have already been accepted and confirmed, except where permitted or required by applicable law.

5. Pricing

All prices displayed on the KENDOA website are subject to change without prior notice.

We make reasonable efforts to ensure that pricing information is accurate.

If an obvious pricing error occurs, KENDOA reserves the right to correct the error and, where permitted by applicable law, cancel an affected order.

If an order is canceled after payment has been processed, the applicable amount will be refunded to the original payment method.

Shipping charges, taxes, and other applicable fees will be displayed during checkout when applicable.

6. Orders

When you place an order through ShopKendoa.com, you are making an offer to purchase the products selected.

Your order is not considered accepted until KENDOA or its payment/commerce system provides an order confirmation or otherwise accepts the order.

We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including in cases involving:

  • Product availability;

  • Pricing or listing errors;

  • Suspected fraud;

  • Unauthorized transactions;

  • Unusual purchasing activity;

  • Incorrect customer information;

  • Shipping restrictions;

  • Violations of these Terms;

  • Legal or regulatory requirements.

If we cancel an order after payment has been processed, we will issue an appropriate refund.

7. Payment

Payments are processed through third-party payment providers supported by our e-commerce platform.

By submitting payment information, you represent that:

  • You are authorized to use the payment method;

  • The information provided is accurate and complete;

  • You authorize the applicable payment provider to process the transaction.

KENDOA does not intentionally store complete credit card information on its own systems unless expressly stated otherwise.

Payment processing may be subject to the terms and privacy policies of the applicable payment provider.

8. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy, which forms part of these Terms.

Delivery estimates are not guaranteed unless expressly stated otherwise.

Delays may occur because of circumstances outside our reasonable control, including carrier delays, severe weather, holidays, transportation disruptions, supply chain issues, or other unforeseen circumstances.

For additional information, please review our Shipping Policy.

9. Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy, which forms part of these Terms.

Please review that policy before purchasing.

Nothing in these Terms is intended to limit any consumer rights that cannot legally be excluded or waived.

10. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at:

supportkendoa@gmail.com

We will make reasonable efforts to cancel an order before it is processed or shipped.

Once an order has been shipped, cancellation may no longer be possible, and you may need to follow our Return & Refund Policy.

11. Intellectual Property

All content on the KENDOA website, including but not limited to:

  • KENDOA name and logo;

  • Brand elements;

  • Text;

  • Photographs;

  • Product images;

  • Graphics;

  • Icons;

  • Designs;

  • Videos;

  • Website layout;

  • Software;

  • Marketing materials;

is owned by, licensed to, or otherwise made available to KENDOA.

You may view and use the website for personal, non-commercial purposes.

You may not reproduce, distribute, modify, copy, publish, sell, license, create derivative works from, or commercially exploit KENDOA content without prior written permission.

12. Trademarks

KENDOA and related brand names, logos, designs, and visual elements may constitute trademarks or trade dress of KENDOA or its licensors.

You may not use KENDOA trademarks or branding in a manner that could create confusion regarding sponsorship, affiliation, endorsement, or ownership without prior written permission.

13. User Reviews and Content

If KENDOA allows customers to submit reviews, photographs, comments, or other content, you are responsible for the content you submit.

By submitting content, you represent that:

  • You have the right to submit the content;

  • The content is truthful to the best of your knowledge;

  • The content does not violate another person's rights;

  • The content does not contain unlawful, defamatory, fraudulent, threatening, or abusive material.

Where permitted by law, by submitting content to KENDOA, you grant KENDOA a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, and publish that content for business, marketing, and promotional purposes.

KENDOA reserves the right to remove content that violates these Terms or applicable law.

14. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites, applications, payment providers, shipping carriers, social media platforms, or other services.

Third-party services are governed by their own terms and policies.

KENDOA does not control and is not responsible for the availability, content, security, privacy practices, or policies of third-party services.

15. Promotions and Discount Codes

KENDOA may occasionally offer promotional codes, discounts, free shipping, or other special offers.

Unless otherwise stated:

  • Promotional offers may have expiration dates;

  • Some products may be excluded;

  • Offers may not be combined;

  • Promotional codes may not be exchanged for cash;

  • KENDOA reserves the right to modify or discontinue promotions, subject to applicable law.

The specific terms of each promotion will be provided when the promotion is offered.

16. Prohibited Activities

You may not use the website to:

  • Engage in fraudulent transactions;

  • Attempt to circumvent payment systems;

  • Use stolen payment information;

  • Interfere with website security;

  • Attempt to gain unauthorized access;

  • Upload malicious code;

  • Scrape or reproduce website content without authorization;

  • Abuse promotional offers;

  • Purchase products for unlawful purposes;

  • Violate the rights of KENDOA or third parties.

We reserve the right to investigate suspected violations and take appropriate action.

17. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the KENDOA website and its content are provided on an "as available" basis.

KENDOA does not guarantee that:

  • The website will always be available;

  • The website will be uninterrupted or error-free;

  • Website content will always be completely accurate;

  • The website will be free from viruses or other harmful components.

To the extent permitted by law, KENDOA disclaims warranties that cannot otherwise be excluded by applicable law.

18. Limitation of Liability

To the maximum extent permitted by applicable law, KENDOA shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to:

  • Your use of the website;

  • Your inability to use the website;

  • Your purchase or use of products;

  • Delays caused by third parties;

  • Website interruptions;

  • Unauthorized access beyond our reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless KENDOA and its officers, employees, contractors, service providers, and affiliates from claims, liabilities, damages, losses, and expenses arising from:

  • Your violation of these Terms;

  • Your unlawful use of the website;

  • Your violation of another person's rights;

  • Fraudulent or unauthorized activity associated with your use of the website.

This provision does not apply to the extent that the claim results from KENDOA's own unlawful conduct or liability that cannot legally be transferred.

20. Privacy

Your privacy is important to us.

Our collection and use of personal information are described in our Privacy Policy.

By using the website, you acknowledge that personal information may be collected and processed as described in our Privacy Policy.

21. Cookies and Tracking Technologies

KENDOA may use cookies, pixels, analytics tools, and similar technologies to operate the website, improve functionality, understand website usage, personalize experiences, and support marketing activities.

Additional information regarding cookies and tracking technologies is provided in our Privacy Policy and applicable cookie notices.

22. Electronic Communications

By using the website or placing an order, you agree that KENDOA may communicate with you electronically regarding your orders, account, transactions, customer service inquiries, and other service-related matters.

Electronic communications may include emails, order confirmations, shipping updates, transactional notices, and other communications necessary to provide our services.

23. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to the legal entity operating KENDOA, without regard to conflict-of-law principles, except where applicable consumer protection laws provide otherwise.

Nothing in these Terms is intended to deprive consumers of mandatory rights or protections available under the laws applicable to them.

24. Dispute Resolution

If a dispute arises between you and KENDOA, we encourage you to contact us first so that we can attempt to resolve the matter informally.

Please contact:

supportkendoa@gmail.com

Any mandatory dispute-resolution requirements, arbitration provisions, class-action provisions, or jurisdiction-specific terms will be added only after appropriate legal review.

25. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

26. No Waiver

If KENDOA does not immediately enforce a provision of these Terms, this does not constitute a waiver of our right to enforce that provision in the future.

27. Entire Agreement

These Terms, together with our Privacy Policy, Refund & Return Policy, Shipping Policy, Legal Notice, and any other policies expressly incorporated into these Terms, constitute the agreement governing your use of the KENDOA website, subject to applicable law.

28. Changes to These Terms

KENDOA may update these Terms from time to time.

When changes are made, we will update the "Last updated" date at the top of this page.

Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

29. Contact Us

If you have questions about these Terms of Service, please contact:

KENDOA Customer Support

Email:
supportkendoa@gmail.com

Customer Support Hours:

Monday – Friday
9:00 AM – 6:00 PM

KENDOA

Modern Essentials for Everyday Living.